Returns & Exchanges
Returns &
Exchanges
Wrong size? Changed your mind? Swap it within 3 days of delivery. Your first exchange is on us.
How it works
Email us
Within 3 days of delivery, send your order number and what you’d like to swap to info@gymkuma.com.
Pack it up
Unworn, unwashed, tags attached, in the original packaging. We’ll confirm next steps by email.
Get your swap
Once it passes our quality check, we send your new item or issue store credit.
The details
Exchanges
3 days from delivery, pre-orders included.
Your first exchange is free. After that, standard shipping rates apply.
Store credit
Not exchanging? You get store credit for the value of the returned items, valid for 6 months.
We don’t offer cash refunds.
Price difference
Swapping for something pricier? Pay the difference on delivery.
Something cheaper? The difference goes to your store credit.
Sale items
Items bought during a discount campaign can be exchanged for a different size only.
Final sale
Accessories, underwear, socks and neck warmers can’t be returned or exchanged.
Separate orders
Items from orders placed separately can’t be returned together.
Faulty item?
Sorry about that. Email info@gymkuma.com with:
- Your order number
- The item name and description
- Clear photos of the fault, with the GYMKUMA logo visible
We’ll take it from there.
Still need help?
Email us your order number and we’ll sort it.
