Help &
FAQs

Once an order is placed, we can’t cancel it.

Need a different size or item? You can exchange it within 3 days of delivery. See Returns & Exchanges.

Sorry about that. Email info@gymkuma.com with your order number, the items you received and photos showing the GYMKUMA logo.

We’ll review it and get back to you within 72 hours.

Yes. Your tracking details arrive with your order confirmation email.

Can’t find them? WhatsApp us your order number.

Order before 2pm for same day delivery. After 2pm, it arrives the next day.

Orders placed Thursday after 2pm or on Friday arrive Saturday.

Yes, on all Jordan orders over 50 JD.

Yes. International delivery takes 7–16 business days, and shipping is calculated at checkout.

Cash on delivery isn’t available for international orders.

Up to 8 weeks from the day you order. Pre-orders are paid by credit card only.

You have 3 days from delivery. Your first exchange is free. Email info@gymkuma.com with your order number and what you’d like to swap.

We don’t offer cash refunds. Returned items get store credit, valid for 6 months.

Yes, for a different size only.

Accessories, underwear, socks and neck warmers can’t be returned or exchanged.

Full details on Returns & Exchanges.

Check our Size Guides or the size chart on each product page. Every product description also lists the model’s measurements and the size they’re wearing.

Care instructions are in each product description or on the packaging.

Yes, in Jordan. Pre-orders are credit card only.

Yes. Our e-gift card is sent by email, instantly or on a date you choose, and is valid for 12 months.