We are trying our best to make your shopping experience as smooth as possible, below is our Returns/Exchange Policy:
- Product(s) must be returned for exchange within 7 days of receiving your order.
- Product(s) must be unworn and unwashed with all tags still attached and in their original packaging.
- Accessories, underwear, socks and neck warmers cannot be returned or exchanged.
- Item(s) to be exchanged must be sealed with their original packaging and tags on, returned merchandise that does not satisfy these requirements may not qualify for an exchange.
- Orders placed separately cannot be returned as one.
- Exchanges are free for one time only, including pre-orders. Additional exchanges will be charged with the standard shipping rates.
- If you don't want to exchange the returned item(s) you will be issued store credit with the amount of returned item(s). Store credit will be valid for 6 months from the date of the return. We do not issue cash payments for returned items.
- You can exchange the returned item(s) for the same item(s) of different size or any other item(s) on the website. If you choose item(s) that have a lower value, store credit will be issued with the difference. If you choose items(s) that have higher value, you shall pay the difference upon delivery. Store credit will not be issued until the return process is complete and quality check is done on the returned items.
- Orders placed during discount campaigns cannot be exchanged for another item(s) on the same discount, you can only exchange for a different size.
- For all exchanges please email us at (email@example.com) with order number and details of exchange.
In case you receive a faulty item, we are sorry to hear that, please send us the following information:1. Order number.2. Item name and description.3. Photos that show the fault as clearly as possible with GYMKUMA logo visible.
- We do not offer any kind of refunds in cash or by any other payment methods.